Reservation Policies

Our reservation staff quotes nonmember rates only. Members will receive their 10 percent discount when they make reservations by giving their membership number or show proof of membership at check in. Please bring your membership card.

Reservations are on a first-come, first-served basis. Guests may make a reservation for any of our facilities up to one year in advance. (As of the first of each month, reservations can be made for that entire month in the following year.)

Heart Lake Property – Adirondak Loj, Heart Lake Cabins

  • A deposit equal to 50 percent of the estimated total is due at the time of booking.  For check payments we can allow two weeks from the date the reservation is made.
  • Guests who cancel a reservation 14 days or more before the date of arrival will incur a $20 cancellation fee and will receive a refund of their deposit.
  • Guests who cancel a reservation within 13 days or less from the date of arrival will receive no refund of their deposit, even if they rebook.

Heart Lake Property – Wilderness Campground

  • Payment in full is due at the time of booking.  For check payments we can allow two weeks from the date the reservation is made.
  • Guests who cancel a reservation 14 days or more before the date of arrival will incur a $20 cancellation fee and will receive a refund of their payment.
  • Guests who cancel a reservation within 13 days or less from the date of arrival will receive a refund of half of their payment and a loss of the other half, even if they rebook.
  • Reservations for sites in our campground are limited to a two week stay per site.

Johns Brook Property

  • A deposit equal to 50 percent of the estimated total is due at the time of booking.  For check payments we can allow two weeks from the date the reservation is made.
  • The remaining 50 percent of the estimated total is due 30 days prior to the date of arrival. (The stay is now paid in full, other than additional charges that may be incurred.)
  • Should the reservation be made inside of 30 days from the date of arrival, 100 percent of the estimated total is due at the time of the reservation
  • Guests who cancel a reservation 30 days or more before the date of arrival will incur a $20 cancellation fee and receive a refund of their deposit.
  • Guests who cancel a reservation within 29 days or less from the date of arrival will receive no refund, even if they rebook.

Groups
Groups are defined as 10 or more individuals making a reservation under the name of one organization or individual. Groups will receive a 10 percent discount on lodging and meals, provided the balance is paid in a single guest check. Splitting the bill will result in loss of the group discount. No further discounts or coupons apply. The group discount does not apply to any special packages. Reservation and cancellation polices for groups are the same as those for the facility that is rented.  Bookings for the larger cabins (Peggy O’Brien and Weizel Trails Cabin) do not get the group discount.

No-shows for the Heart Lake Property:
Reservations are held until 9am the next day after the reserved day of arrival, if a guest does not show for their accommodation and did not contact us the guest will be charged in full for their entire reservation.